Terms & Conditions Apply, Nissan Motor India Private Limited reserves the right to make any changes without notice, concerning colours, equipment or specifications detailed or to discontinue individual models.
The colours are subject to availability and may not be available across all variants and may differ slightly from those in the website and brochure.
The model shown in this page is with Nissan Genuine Accessories.
FREQUENTLY ASKED QUESTIONS
Browse through the sections below to find the answers to the most common questions about MyNISSAN App.
ACCOUNT CREATION
Please follow this checklist if you encounter any problems during registration:
Have you already created a MyNISSAN account using this email address? If yes, you cannot register again. Select ""Forgot Password"" to reset your password and sign in.
Check spelling: Is your email address spelled correctly?
Complete all fields: Have all mandatory fields been filled out?
Verify password: Is your password correct?
The confirmation email should arrive in your inbox within a few minutes. If it hasn't arrived: |
The MyNISSAN app is compatible with most iOS and Android smartphones. Please check the Google Play Store (for Android) or the Apple App Store (for iOS) to confirm compatibility. Ensure your device is updated to the latest software version before downloading the app.
MyNISSAN is available only on vehicles equipped with a compatible infotainment system. Please refer to the compatibility list or contact your Nissan dealer to confirm whether your vehicle supports the service.
APPLE CAR PLAY / ANDROID AUTO
DATA PROTECTION AND SECURITY
If your smartphone has been stolen, please contact Nissan Customer Support immediately. They can remotely unlink your vehicle from your MyNISSAN account to prevent unauthorized access. Once the vehicle has been unlinked, your vehicle data will no longer be accessible through the app.
When you sell your vehicle, ensure you deactivate all connected services and unlink the vehicle from your MyNISSAN account. This removes your personal data and allows the new owner to register the vehicle using their own account. Once the vehicle is removed, your trip history and associated vehicle data will no longer be available to the new owner.
If you decline the privacy consent message, Privacy Mode is automatically enabled. In this mode, your vehicle data is not shared with the MyNISSAN app. As a result, certain connected services, such as vehicle location, remote control functions, and other data-driven features, may be limited or unavailable.
DRIVERS PROFILE IN-VEHICLE
GOOGLE BUILT-IN
MY CAR FINDER
My Car Finder allows you to view your vehicle's current location through the MyNISSAN app, provided the vehicle is within an area with adequate network coverage.
The displayed parking location is determined using your vehicle's GPS data. For the most accurate location, ensure your vehicle is parked in an area with good GPS and network coverage. Environmental conditions and signal availability may affect location accuracy.
Open the MyNISSAN app and select the Map section from the menu. The app will display your vehicle's latest available location, allowing you to easily locate it. You can also generate walking directions to guide you to your vehicle.
No, the new owner cannot access your parking data provided you remove your personal data before transferring ownership.
Before selling your vehicle:
Open the MyNISSAN app and go to Profile.
Select your vehicle and choose Remove this vehicle from the app.
Once these steps are completed, the new owner will not have access to your parking location, trip history, or any other personal vehicle data.
REMOTE CONTROL
Remote Door Control allows you to remotely lock or unlock your vehicle using the MyNISSAN app. You can also check your vehicle's current lock status to see whether it is locked or unlocked.
You can use Remote Door Control from virtually anywhere, provided both your smartphone and your vehicle have a stable network connection.
For the feature to operate successfully:
Your smartphone must have an active internet connection.
Your vehicle must be in an area with adequate mobile network coverage (for example, the service may not work in underground car parks or areas with poor signal).
Under normal network conditions, the Remote Door Control feature locks or unlocks your vehicle within a few seconds.
If the request takes longer than expected, ensure your vehicle is parked in an area with good network coverage and that both your smartphone and vehicle have an active connection.
SERVICES ACTIVATION / DEACTIVATION
You can activate your MyNISSAN account by following the step-by-step instructions given below:
Step 1: Download and install MyNISSAN app from the Google Play Store/ Apple Store
Step 2: Create an account in the app OR sign in if you already have one.
Step 3: Enter your Vehicle Identification Number (VIN) in the app
Step 4: Get the pairing code/OTP from your infotainment system. You will receive a pairing code on the infotainment screen. Input the code into your app
Step 5: Return to the app and accept the Terms & Conditions. Once accepted, the services should be activated within 72 hours to 24 hours for consistency
In most cases, your connected services are activated within a few minutes. However, activation may take up to 24 hours in some cases.The vehicle needs to be driven during this time.
To help ensure successful activation:
Make sure your vehicle is in an area with good network coverage.
Refresh or restart the MyNISSAN app after activation.
Yes. You can temporarily stop sharing vehicle data at any time.
If no user is created, each time you start your vehicle, you will be prompted to allow data sharing. Simply decline the request to prevent vehicle data from being shared with the MyNISSAN app for that driving session.
If user is created, then it is required to go to: Settings-Privacy-Data sharing with Nissan and its partners-Privacy settings-Refuse all (or Customise).
Notice Privacy settings will be remembered next time vehicle is started with same user.
The most common cause is a poor or unstable network connection, as MyNISSAN app requires internet connectivity for many connected features.
Please check the following:
• Ensure your vehicle is parked in an area with good mobile network coverage.
VEHICLE CONNECTION / VIN / PAIRING CODE
When you are activating your MyNISSAN account. Your vehicle will be connected to it. Step-by-step instructions to activate your MyNISSAN account are given below:
Step 1: Download and install MyNISSAN app from the Google Play Store/ Apple Store
Step 2: Create an account in the app, sign in if you already have one.
Step 3: Enter your Vehicle Identification Number (VIN) in the app
Step 4: Get the pairing code/OTP from your infotainment system. You will receive a pairing code on the infotainment screen. Input the code into your app
Step 5: Return to the app and accept the Terms & Conditions. Once accepted, the vehicle will be added, and services should be activated within 72 hours to 24 hours for consistency
There is no limit to the number of vehicles you can add to your MyNISSAN account, provided each vehicle is compatible with the service.
If your VIN is not being accepted, please check the following:
Ensure the VIN is entered exactly as shown, including the correct use of uppercase letters.
Verify that you have not entered the number 0 (zero) instead of the letter O, or vice versa.
Remove any spaces or special characters, as these are not supported.
If you are using the VIN scanner in the MyNISSAN app, try entering the VIN manually instead.
You can find instructions on locating your pairing code by referring to the provided guide.
If your pairing code is not displayed, please refer to the troubleshooting guide available through the provided link for further assistance.
VEHICLE SELLING / USED CAR PURCHASES
To remove a vehicle from your MyNISSAN account:
Open the MyNISSAN app.
Go to Profile and select the vehicle you want to remove.
Tap Remove This Vehicle and confirm your selection.
Once completed, the vehicle will be unlinked from your account.
Before selling your vehicle, remove it from your MyNISSAN account to erase your personal data.
Follow these steps:
Open the MyNISSAN app and go to Profile.
Select the vehicle you want to remove.
Tap Remove This Vehicle and confirm your selection.
Removing the vehicle deletes your stored vehicle data, including navigation destinations, trip history, radio presets, and other personal settings associated with your account.
VOICE PERSONAL ASSISTANCE
There are 3 ways to activate Voice assistant
By pressing voice command button in steering wheel
By saying “Ok Google” or “Hey Google”
By pressing Google Assistant icon in infotainment. This is applicable to vehicles with Google-Built In
After activation, the system will prompt you with guidance on how to phrase your request for the best results.
For navigation:
Include the full street address and city name whenever possible.
Example: ""Navigate to Fashion Street, Pune.""
For Points of Interest (POIs):
Include the city name in your request for more accurate results.
Example: ""Find Major Dhyan Chand National Stadium in Delhi."
Yes. You can access your smartphone's voice assistant, such as Siri or Google Assistant, through your vehicle.
Before using this feature:
Ensure Siri or Google Assistant is enabled on your smartphone.
Verify that your phone is connected to the vehicle.
To activate your phone's voice assistant, press and hold the Voice Command button on the steering wheel until your assistant is launched.
No, MyNISSAN app supports only English.
When you connect your iPhone to your vehicle for the first time while the vehicle is stationary, a pop-up message will appear asking whether you would like to connect to Apple CarPlay.
Add your iPhone as a new device through the infotainment system settings.
If Apple CarPlay is not working, make sure to:
Confirm Wireless CarPlay is enabled in the car
Restart both devices
Turn Wi-Fi and Bluetooth ON
Forget and re-pair the car
Check CarPlay restrictions
Yes. Siri must be enabled to access the full functionality of Apple CarPlay. In most cases, Siri will be prompted automatically when you connect your iPhone for the first time.
Not all apps are compatible with Apple CarPlay. Only apps that are compatible with Apple CarPlay are displayed on the infotainment screen. Refer to Apple's list of supported CarPlay apps for more information.
You can use Android Auto without a USB cable. Nissan recommends using the manufacturer's genuine cable.
You need to plug your smartphone into the vehicle and ensure you have the Android Auto app installed on your phone with a compatible operating system. The Android auto app can be found in the Google Play store.
If Android Auto is not working, try the following:
Delete the existing Bluetooth/Android Auto pairing from both your phone and the car, then restart both and pair them again.
If this doesn't work, check:
Wi-Fi is turned off on the phone (Wireless Android Auto uses Bluetooth + Wi-Fi).
Android Auto app or Google Play Services needs an update.
Vehicle software needs an infotainment update.
The phone support wireless Android Auto.
Only Android Auto-compatible apps are available through the infotainment system. Refer to Google's list of supported Android Auto apps for more information.
Visit the official Android Auto compatibility page to confirm whether your smartphone and Android version are supported.
MyNISSAN with Google Built-in allows you to create personalized driver profiles, ensuring your comfort and preferences are automatically applied every time you drive.
To create your profile:
Turn on your vehicle.
Open Settings (Gear icon) > Users (or tap Switch User if available).
Select Add User (+) and follow the on-screen setup instructions.
Personalize your profile:
Give your profile a name.
Select your preferred language.
Sign in to your Google Account.
Link your MyNISSAN account (your vehicle must first be added to the MyNISSAN app).
Connect your phone via Bluetooth.
Add a screen lock (PIN, pattern, or password) for added security.
Customize your driving experience (where equipped):
Select your preferred ambient lighting.
Download your favorite apps from the Google Play Store. (A mobile hotspot may be required.)
You can create up to five individual driver profiles, allowing each driver to enjoy a personalized experience
You can protect your Driver Profile by setting a PIN, pattern, or password. This prevents unauthorized users from accessing or modifying your profile, linked accounts, and personal settings.
Choose a security code that you can remember, as it will be required to access your protected profile.
There is no built-in password recovery feature for Driver Profile security credentials. This is designed to protect your personal data.
If you forget your security code, you have the following options:
Option 1 – Factory Reset
If your vehicle is already linked to your MyNISSAN account, open the app and navigate to Vehicle Data > Factory Reset.
Option 2 – Use Another Driver Profile
If another Driver Profile with administrator access is available, sign in to that profile and perform a factory reset.
Option 3 – Contact Your Nissan Dealer
Contact your Nissan dealer or Customer Support for assistance with resetting the infotainment system. Proof of vehicle ownership may be required.
The Admin Profile serves as the system administrator and has full control over Driver Profile management and system settings.
With an Admin Profile, you can:
Create, edit, and delete Driver Profiles.
Manage user permissions.
Change system-wide settings, including display preferences, connected services, and privacy settings.
Perform a factory reset of the infotainment system.
A Guest Profile provides temporary access to the infotainment system without saving personal preferences or account information.
Any changes made during the session, such as settings, searches, or preferences, are automatically removed when the vehicle is switched off or restarted.
Linking your Google Account to your vehicle is quick and easy.
To get started:
Ensure your vehicle is connected to the internet using in-car Wi-Fi or a mobile hotspot.
Open Set Up Profile from the notification or Settings > Users.
Follow the on-screen instructions to create or select your Driver Profile.
Sign in with your Google Account when prompted.
Review and accept the required permissions.
Once complete, you'll have access to Google services such as Google Assistant, Google Maps, Google Play, and personalized settings synchronized with your account.
Google may require age verification before allowing access to age-restricted services.
You can verify your age using one of the following methods:
Government-issued ID (such as a passport or driver's license).
Credit card verification (used only to confirm your age—you will not be charged).
Yes. You can continue using the basic infotainment features without accepting Google's Privacy Policy, including radio, Bluetooth connectivity, and other core vehicle functions. You can also continue using MyNISSAN app.
However, many Google-powered connected features require acceptance of the Google Privacy Policy, including:
Google Assistant
Google Maps with live traffic information
Google Play Store
Personalized Google services and voice commands
To use Google Play apps in your vehicle, you will need:
An active internet connection through a mobile hotspot.
A signed-in Google Account.
Access to Google Play through your vehicle's infotainment system.
You can browse the available apps through the Google Play Store offers a selection of apps optimized for in-vehicle use, including navigation, music, podcasts, messaging, and productivity apps.
Available apps may vary depending on your country, vehicle model, and Google's approval process for Android Automotive OS.
App availability and functionality is determined by Google Play store. where supported. Video streaming apps may be available.
For safety reasons, video playback is generally disabled while the vehicle is in motion. Playback is available only when the vehicle is safely parked.
Google Maps itself is updated frequently making sure you’re as up to date as possible.
While Google Maps itself is constantly updated, the version you see in your vehicle may lag. It will still be generally accurate for most situations, but there's a chance newer information might not be reflected yet.
Absolutely Yes. Google Built-in does not replace Android Auto or Apple CarPlay. You can continue using any platform, giving you the flexibility to choose the connectivity option that best suits your preferences.
Google Assistant supports a wide range of voice commands, helping you stay focused on the road while controlling vehicle and connected features.
Navigation and Places:
"Navigate to [destination address]"
"Find a gas station nearby"
"Show me the nearest coffee shop"
"What's the traffic like ahead?"
"Search for parking near [location]"
Music and Entertainment:
"Play music by [artist]"
"Play a podcast about [topic]"
"Skip this song"
"Turn up the volume"
"Search for a radio station playing [genre]"
Communication:
"Call [contact name]" (ensure your phone is connected)
"Send a text to [contact name] saying [message]" (ensure your phone is connected and texting while driving is legal in your area)
"Listen to my voicemail" (ensure your phone is connected)
Information and Search:
"What's the weather like today?"
"Define the word photosynthesis"
"Convert 50 kilometers to miles"
"Find sports scores for the [team name]"
Vehicle Controls:
"Adjust the air conditioning to [temperature]"
Additional functionalities:
"Set a reminder to call [contact name] at [time]"
"Add [item] to my shopping list"
"What time is my next meeting?" (Requires linking your calendar)
By using these examples as a guide, you can explore the potential of Google Assistant built-in in your vehicle and make your driving experience more convenient and enjoyable.
• Avoid locations with weak signals, such as underground car parks or remote areas.
• Verify that your smartphone has an active internet connection.
If the issue persists after checking your network connection, please contact Nissan Customer Support on 1800-209-3456 for further assistance.